CIO Today: Anthem Data Breach Poses a Big Test for Its CEO

In unusually blunt terms, the chief executive of Anthem Inc. told investors recently that his company and the health insurance industry rank last in customer service.

That was before the insurance giant disclosed a massive data breach last week affecting as many as 80 million Americans. Now, there’s a lot at stake in how CEO Joseph Swedish handles his first full-blown crisis at the nation’s second-largest health insurer.

Until now, Swedish, 63, had largely succeeded at keeping the company out of trouble while trying to make the company more responsive to consumers who are increasingly calling the shots on their own insurance. In stark contrast, his predecessor lost her job running the company in 2012 after several well-publicized gaffes…

Read the full article here: http://www.cio-today.com/article/index.php?story_id=0330031R08DO

IT'S Time to level up

It's Time to Level Up

BlackOps Partners is committed to protecting your information. Your information will be used in accordance with the applicable data privacy law, our internal policies and our privacy policy. Your information may be stored and processed by BlackOps and its affiliates in countries outside your country of residence, but wherever your information is processed, we will handle it with the same care and respect for your privacy.